Sandra
La Calera, Colombia, 2008.
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Return Policy
Custom Orders
Each product is custom-made specifically for you, making it unique and special. Therefore, all orders are final. We do not accept returns, nor offer refunds, exchanges, or credits for custom creations.
Quality Assurance
We use the finest archival materials, and each frame is hand-assembled to ensure exceptional quality. Every print is color-matched to the artist’s original file and fully authenticated.
Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact us within 48 hours with photos of the shipping box, the damage, and your order number. We will work with you to resolve the issue, although returns, refunds, exchanges, or credits are not offered.
Handling Damages
While we stand by the quality and craftsmanship of our products, rare instances of transit damage can occur.
Reporting Issues: If your order arrives damaged, please contact us within 48 hours of receiving it. Include clear photos of the damage and packaging.
Resolution Process: We will assess the damage on a case-by-case basis to determine whether repair or replacement is necessary, a process which may take up to 30 business days. Replacements depend on current production and shipping schedules, and you may be responsible for return shipping costs.
Defective Products
If you believe your product is defective (distinct from transit damage), contact us within 48 hours with photos and a description of the defect. We will review and decide whether to repair, replace, or refund the item.
Third-Party Receivers
If artwork is sent to a third-party receiver, such as a warehouse, installer, or framer, please ensure inspection upon arrival. Any damage must be documented immediately with clear photos of both the damage and packaging, as ownership transfers to you once it is checked in.
International Orders
For orders outside the continental United States, Alaska, and Hawaii, please place your order directly by contacting us via email, as we do not process international orders through the website. Buyers are responsible for all shipping, duties, and associated international costs.
Limitation of Liability
Our liability is limited to the purchase price of the product, and we are not responsible for incidental or consequential damages.
Dispute Resolution
Disputes arising from this policy will be resolved according to our Terms of Use.
Posting Policy
Our return policy is clearly posted on our website and at the point of sale to ensure compliance with state-specific laws requiring prominent posting of return policies.
For questions or assistance, including reporting damages or issues, please reach out to us at marco@ma9.co. We are here to help and ensure you have a wonderful experience with our fine art photography.
Each product is custom-made specifically for you, making it unique and special. Therefore, all orders are final. We do not accept returns, nor offer refunds, exchanges, or credits for custom creations.
Quality Assurance
We use the finest archival materials, and each frame is hand-assembled to ensure exceptional quality. Every print is color-matched to the artist’s original file and fully authenticated.
Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact us within 48 hours with photos of the shipping box, the damage, and your order number. We will work with you to resolve the issue, although returns, refunds, exchanges, or credits are not offered.
Handling Damages
While we stand by the quality and craftsmanship of our products, rare instances of transit damage can occur.
Reporting Issues: If your order arrives damaged, please contact us within 48 hours of receiving it. Include clear photos of the damage and packaging.
Resolution Process: We will assess the damage on a case-by-case basis to determine whether repair or replacement is necessary, a process which may take up to 30 business days. Replacements depend on current production and shipping schedules, and you may be responsible for return shipping costs.
Defective Products
If you believe your product is defective (distinct from transit damage), contact us within 48 hours with photos and a description of the defect. We will review and decide whether to repair, replace, or refund the item.
Third-Party Receivers
If artwork is sent to a third-party receiver, such as a warehouse, installer, or framer, please ensure inspection upon arrival. Any damage must be documented immediately with clear photos of both the damage and packaging, as ownership transfers to you once it is checked in.
International Orders
For orders outside the continental United States, Alaska, and Hawaii, please place your order directly by contacting us via email, as we do not process international orders through the website. Buyers are responsible for all shipping, duties, and associated international costs.
Limitation of Liability
Our liability is limited to the purchase price of the product, and we are not responsible for incidental or consequential damages.
Dispute Resolution
Disputes arising from this policy will be resolved according to our Terms of Use.
Posting Policy
Our return policy is clearly posted on our website and at the point of sale to ensure compliance with state-specific laws requiring prominent posting of return policies.
For questions or assistance, including reporting damages or issues, please reach out to us at marco@ma9.co. We are here to help and ensure you have a wonderful experience with our fine art photography.