Purchasing Terms
Dear buyer,
Thank you for your interest. By visiting my website and making a purchase, you agree to the following:
- Only a maximum of 3 prints will be sold to the same individual or institution, and none of the prints may include 2 prints of the same photograph. Please contact me for any interest in purchasing more than 3 prints.
- You will be asked to sign a purchase agreement.
- The cost of the print includes ground shipping to continental USA only. Please contact me if you need other options.
My email: marco@ma9.co
Cel: 347.772.9370
Return Policy
Custom Orders
- Personalized Creations: Each product is custom-made just for you, making it unique and special. As a result, all orders are final. We do not accept returns, nor offer refunds, exchanges, or credit.
- Our Commitment: We stand by the quality and craftsmanship of our products. However, in rare instances, your order may become damaged during transit.
- Reporting Issues: If your order arrives damaged, please contact us within 48 hours of receiving your package. Send clear photos of the damage and the packaging.
- Resolution Process: We will review your photos and decide on a case-by-case basis whether to repair or replace the damaged item. This process may take up to 30 business days. While we aim to resolve issues within this timeframe, it may extend beyond it. Replacements are subject to our current manufacturing and shipping schedules. Note that you may be responsible for return shipping costs.
- Product Defects: If you believe your product is defective (not just damaged in transit), please contact us within 48 hours of receiving your order. Provide clear photos and a description of the defect. We will review and decide on a case-by-case basis whether to repair, replace, or refund the item.
- Our Promise: We use the finest archival materials and hand-assemble each frame to ensure top quality. Every print is color-matched to the artist's original file and fully authenticated.
- Damaged or Incorrect Orders: If your order arrives damaged or incorrect, contact us within 48 hours. Please include photos of the shipping box and the damage, along with your order number. We will work with you to resolve the issue, although we do not accept returns, nor offer refunds, exchanges, or credit.
- Inspection Upon Arrival: If your artwork is shipped to a third-party receiver (e.g., warehouse, installer, framer), please ensure it is inspected upon arrival. Any damage must be documented immediately by sending clear photos of the damage and the packaging. Once the artwork is checked in at the warehouse, ownership transfers to you.
- Placing Orders: Orders outside the continental U.S.,. Hawaii, and Alaska will not be accepted through our website. International clients must place orders privately by emailing me at marco@ma9.co. The buyer is responsible for shipping, duties, and any other costs associated with international shipping.
- Scope of Liability: Our liability is limited to the purchase price of the product. We are not responsible for any incidental or consequential damages.
- Resolution Process: Any disputes arising from this policy will be resolved as per our Terms of Use.
- Visibility Requirement: Our return policy is clearly posted on our website and at the point of sale. This ensures compliance with state-specific laws requiring conspicuous posting of return policies.