Custom Orders
  • Personalized Creations: Each photography print and/or frame is custom-made just for you, making it unique and special. As a result, we do not accept returns, refunds, or exchanges.
  • Order Adjustments: You can make changes or cancellations within 24 hours of placing your order. If you need to make any modifications, please contact us promptly.

Handling Damages

  • Our Commitment: We stand by the quality and craftsmanship of our products. However, in rare instances, your order may become damaged during transit.
  • Reporting Issues: If your order arrives damaged, please contact us within 48 hours of receiving your package. Send clear photos of the damage and the packaging.
  • Resolution Process: We will review your photos and decide on a case-by-case basis whether to repair or replace the damaged item. This process may take up to 30 business days. While we aim to resolve issues within this timeframe, it may extend beyond it. Replacements are subject to our current manufacturing and shipping schedules. Note that you may be responsible for return shipping costs.
Defective Products
  • Product Defects: If you believe your product is defective (not just damaged in transit), please contact us within 48 hours of receiving your order. Provide clear photos and a description of the defect. We will review and decide on a case-by-case basis whether to repair or replace the item.
Quality Assurance
  • Our Promise: We use the finest materials and hand-assemble each frame to ensure top quality. Every print is color-matched to the artist's original file and fully authenticated.
  • Damaged or Incorrect Orders: If your order arrives damaged or incorrect, contact us within 48 hours. Please include photos of the shipping box and the damage, along with your order number. We will work with you to resolve the issue, although we do not offer refunds or merchandise credits.
Third-Party Receivers
  • Inspection Upon Arrival: If your artwork is shipped to a third-party receiver (e.g., warehouse, installer, framer), please ensure it is inspected upon arrival. Any damage must be documented immediately by sending clear photos of the damage and the packaging. Claims should be reported within 48 hours. Once the artwork is checked in at the warehouse, ownership transfers to you.
International Orders
  • Placing Orders: Orders outside the continental U.S. and Canada will not be accepted through our website. International clients must place orders privately by contacting us via email. The buyer is responsible for shipping, duties, and any other costs associated with and including international shipping.
Limitation of Liability
  • Scope of Liability: Our liability is limited to the purchase price of the product. We are not responsible for any incidental or consequential damages.
Dispute Resolution
  • Resolution Process: Any disputes arising from this policy will be resolved as per our Terms of Use.
Posting Policy
  • Visibility Requirement: Our return policy is clearly posted on our website and at the point of sale. This ensures compliance with state-specific laws requiring conspicuous posting of return policies.
For any questions or assistance, including reporting damages or issues, please reach out to us at marco@ma9.co. We are here to help and ensure you have a wonderful experience with our fine art photography.